Oracle Fusion Senior HCM Consultant

Experience: 6 years

Budget: 1L-1.5L

JD:

Overview

We are seeking a highly skilled and experienced Oracle Fusion Senior HCM Consultant to join our team. This role is crucial for supporting and enhancing Oracle Fusion Human Capital Management (HCM) applications within an Application Management Services (AMS) framework. The successful candidate will collaborate closely with business users and technical teams to ensure system stability, efficient issue resolution, and continuous improvement of our HCM solutions.

Key Responsibilities

•Provide expert L2/L3 support for various Oracle Fusion HCM modules, including but not limited to Core HR, Payroll, Talent Management, and Absence Management.

•Analyze, troubleshoot, and efficiently resolve incidents and service requests, ensuring adherence to established Service Level Agreements (SLAs).

•Manage and resolve critical P1 issues, which may require off-hours and on-call support.

•Conduct thorough root cause analysis for recurring issues and propose effective long-term solutions.

•Support system configuration, implement enhancements, and manage change requests to optimize HCM functionalities.

•Collaborate with technical teams on integrations using tools such as Oracle Integration Cloud (OIC), APIs, and Platform as a Service (PaaS) solutions.

•Actively participate in knowledge transfer (KT) and transition activities to facilitate seamless project and support handovers.

•Prepare and maintain comprehensive functional documentation, including Functional Design Documents (FDDs), test cases, and Standard Operating Procedures (SOPs).

•Communicate effectively and professionally with all stakeholders and end-users, providing clear updates and solutions.

Requirements

•Experience: A minimum of 6 years of experience in Oracle HCM, with at least 3 years specifically in Oracle Fusion HCM.

•Module Expertise: Strong expertise in one or more Oracle Fusion HCM modules, such as Core HR, Payroll, Talent Management, or Absence Management.

•AMS Experience: Proven experience working within an AMS/support model (L2/L3).

•Oracle Fusion SaaS: Good understanding of the Oracle Fusion SaaS environment and its capabilities.

•Transition/KT: Experience in the transition/KT phase is considered a significant advantage.

•Certifications: Oracle Fusion HCM certification is a plus.

Skills

•Exceptional analytical and problem-solving skills.

•Strong communication, interpersonal, and stakeholder management abilities.

•Ability to work independently and collaboratively in a fast-paced environment.

•Detail-oriented with a commitment to delivering high-quality solutions.