ServiceNow Technical Architect
February 20, 2026
Full-Time, Remote
Posted 2 months ago
Experience: 12+ Years
Budget: 1.5L-2L
JD:
Position Overview
We are seeking a hands-on Oracle Transportation Management (OTM) Cloud Analyst with supporting experience in Oracle Global Trade Management (GTM). The role focuses on configuring, supporting, and enhancing OTM/GTM solutions in a high-volume global logistics and trade environment, working closely with business stakeholders, middleware, and technical teams.
Key Responsibilities
Functional Solutioning & Business Partnership
- Act as the functional bridge between business and IT across Order-to-Cash, Plan-to-Fulfillment, AP, and Global Logistics.
- Configure and support Oracle OTM Cloud; provide functional support for Oracle GTM Cloud.
- Translate business requirements into scalable logistics and trade solutions.
- Collaborate with cross-functional and integration teams to resolve functional issues.
Integrations & System Support
- Support REST/SOAP APIs, EDI, and middleware integrations across OTM/GTM, ERP, carriers, and suppliers.
- Handle incidents, service requests, and enhancements.
- Support releases: functional design, SIT/UAT, and stabilization.
Documentation & Change Management
- Maintain functional specs, configs, SOPs, and test cases.
- Support change management and ensure quality releases.
- Deliver user training and knowledge transfer.
Functional Scope
OTM (Primary)
- Planning & Order Management, Execution & Visibility
- Rates, Financials & Master Data
- UI, Automation, Reporting
- OTM EDI & integrations
GTM (Secondary)
- Product Classification & Compliance
- License Management
- Trade Screening & Controls
- Import/Export Declarations & Auto-Filing
- GTM EDI & integrations
Required Qualifications
- 12+ years in OTM/GTM functional consulting roles.
- Strong hands-on Oracle OTM Cloud; working knowledge of Oracle GTM Cloud.
- Experience with MDM (Customer & Material Master across ERP).
- Expertise in requirements gathering, functional design, and testing.
Skills
- Strong analytical & problem-solving ability
- Excellent stakeholder communication
- Independent, fast-paced delivery capability
- Functional documentation & testing expertise
- Solid understanding of logistics, trade compliance, and fulfillment flows