{"id":829,"date":"2026-05-06T13:37:00","date_gmt":"2026-05-06T13:37:00","guid":{"rendered":"https:\/\/sankalptechnology.com\/?post_type=jobpost&#038;p=829"},"modified":"2026-05-06T13:37:19","modified_gmt":"2026-05-06T13:37:19","slug":"servicenow-business-analyst","status":"publish","type":"jobpost","link":"https:\/\/sankalptechnology.com\/?jobpost=servicenow-business-analyst","title":{"rendered":"ServiceNow Business Analyst"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Experience : 7+ Years<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Budget: 1L-1.5L<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JD:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">About the Role<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We are looking for an experienced <strong>ServiceNow Business Analyst<\/strong> with 7+ years of experience to bridge business requirements with technical ServiceNow solutions. The ideal candidate should have strong expertise in requirement gathering, process analysis, stakeholder management, and ServiceNow platform capabilities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will work closely with business users, developers, architects, and project teams to design and deliver scalable ServiceNow solutions aligned with business objectives.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Responsibilities<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gather, analyze, and document business requirements for <strong>ServiceNow implementations and enhancements<\/strong><\/li>\n\n\n\n<li>Translate business needs into <strong>functional specifications and user stories<\/strong><\/li>\n\n\n\n<li>Work closely with technical teams to ensure successful solution delivery<\/li>\n\n\n\n<li>Conduct workshops with stakeholders to understand current processes and identify improvement opportunities<\/li>\n\n\n\n<li>Support <strong>ServiceNow module implementations<\/strong>, enhancements, and integrations<\/li>\n\n\n\n<li>Facilitate <strong>UAT, SIT, testing coordination, and defect resolution<\/strong><\/li>\n\n\n\n<li>Create process documentation, BRDs, FRDs, workflows, and solution documentation<\/li>\n\n\n\n<li>Collaborate with project managers and stakeholders for project planning and execution<\/li>\n\n\n\n<li>Provide post-implementation support and process optimization recommendations<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Required Skills<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714 Strong experience as a <strong>Business Analyst on ServiceNow projects<\/strong><br>\u2714 Expertise in requirement gathering and business process mapping<br>\u2714 Strong understanding of ServiceNow platform capabilities<br>\u2714 Experience with Agile \/ Scrum methodology<br>\u2714 Stakeholder management and communication skills<br>\u2714 Documentation skills (BRD, FRD, User Stories)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Preferred ServiceNow Modules<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ITSM<\/li>\n\n\n\n<li>ITOM<\/li>\n\n\n\n<li>HRSD<\/li>\n\n\n\n<li>CSM<\/li>\n\n\n\n<li>CMDB<\/li>\n\n\n\n<li>Service Catalog<\/li>\n\n\n\n<li>Incident \/ Change \/ Problem Management<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Qualifications<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>7+ years of Business Analyst experience<\/li>\n\n\n\n<li>4+ years of hands-on experience in ServiceNow projects<\/li>\n\n\n\n<li>Strong analytical and problem-solving skills<\/li>\n\n\n\n<li>Excellent communication and presentation skills<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Good to Have<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u2795 ServiceNow Certifications (CSA \/ CIS)<br>\u2795 Experience working with global delivery teams<br>\u2795 Knowledge of integrations and workflows<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why Join Us?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Work on enterprise-scale ServiceNow transformation projects<\/li>\n\n\n\n<li>Remote work opportunity<\/li>\n\n\n\n<li>Collaborative and growth-focused environment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Experience : 7+ Years Budget: 1L-1.5L JD: About the Role We are looking for an experienced ServiceNow Business Analyst with 7+ years of experience to bridge<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"menu_order":0,"template":"","jobpost_category":[],"jobpost_job_type":[17,19],"jobpost_location":[],"jobpost_tag":[],"class_list":["post-829","jobpost","type-jobpost","status-publish","hentry","jobpost_job_type-full-time","jobpost_job_type-remote"],"_links":{"self":[{"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=\/wp\/v2\/jobpost\/829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=\/wp\/v2\/jobpost"}],"about":[{"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=\/wp\/v2\/types\/jobpost"}],"author":[{"embeddable":true,"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"wp:attachment":[{"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=829"}],"wp:term":[{"taxonomy":"jobpost_category","embeddable":true,"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_category&post=829"},{"taxonomy":"jobpost_job_type","embeddable":true,"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_job_type&post=829"},{"taxonomy":"jobpost_location","embeddable":true,"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_location&post=829"},{"taxonomy":"jobpost_tag","embeddable":true,"href":"https:\/\/sankalptechnology.com\/index.php?rest_route=%2Fwp%2Fv2%2Fjobpost_tag&post=829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}